Refund and Returns Policy
30-day returns
You have 30 days from the day your order arrives to request a return or a refund.
Condition
Shoes must be unworn outdoors, clean, in original condition and in their original box. Try them on indoors, on a clean surface, so they stay eligible.
Wrong size or change of mind
We accept returns and offer a size exchange. Return shipping for change-of-mind returns is paid by the customer. The original shipping fee is not refunded.
Damaged, defective or wrong item
If your pair arrives damaged, defective or is not what you ordered, email photos to contact@marcoauroro.com within 30 days of delivery. We send a replacement or a full refund, and you do not pay return shipping.
Size exchanges
To exchange for another size, start a return and place a new order for the size you want. This keeps your new pair from waiting on the return.
How to start a return
- Email contact@marcoauroro.com with your order number and the reason.
- We reply with return instructions and the return address.
- Ship the pair back with tracking.
Refund timing
After we receive and inspect the return, refunds are issued to the original payment method within 7 business days. Your bank can take extra days to show it.
Order cancellation
Contact us as soon as possible. If the order has not shipped, we cancel it and refund in full.
Undelivered orders
If tracking shows the package as lost, we send a replacement or refund after the carrier investigation.
Gifts
Gift recipients can return or exchange within the same 30-day window. Contact us with the order number.